Coyle Hospitality Group is our strategic partner for Hotel and Restaurant Mystery Shopping and Quality Assurance. Dedicated solely to hotel and restaurant evaluations, CHG's metrics are highly applicable and most importantly actionable. Clients are able to quantify performance and implement results into a context that builds average check, improves service recovery, and brings the customer view forward in the appropriate context. CHG's hotel and restaurant clients are set-up with dynamic micro-sites, which provide instant access to on-line reporting, and CHG's proprietary research. For more information click here:

Mystery Shopping: Secret Shopping Database: Coyle Hospitality Group or call Jim Coyle at 800-891-9292.